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What is KonaSearch?™

KonaSearch is an AppExchange-certified, relevancy-based, full-text search application for Salesforce®. You may be familiar with relevancy from public web search applications like Google. KonaSearch applies the same “best results first” principals to Salesforce objects and other sources of information like Microsoft SharePoint®, displaying the results in a single, universal Salesforce search tab.

The current release searches all fields for all Sales Cloud™, Service Cloud™, Chatter™, Knowledge Content Manager objects, including full text search of Attachments, Chatter Files, Articles and Documents, of any size. For external sources, Kona can search local file systems, webpages, SharePoint, Box and Google Drive™.

With KonaSearch, you find your answers on the first try. And you never have to leave Salesforce to do so, even if the information is sitting in another application outside of Salesforce. This is not federated search, where results have to be listed separately by source – this is true integration, where searching all your cloud and on-prem content produces one set of results.

Who Benefits?

We know that every moment we spend looking for a Contact, Case, Chatter feed, Knowledge Article, or piece of collateral is time taken away from selling, servicing, or supporting your customers. Conservative estimates suggest knowledge workers lose up to 6 weeks annually searching for information. Imagine getting 6 more weeks of selling a year, or decreasing service call time by 12 percent.

If you're a Salesforce Administrator, KonaSearch can help improve adoption of your Salesforce environment. Your users can find information themselves rather than coming to you, and they never have to leave Salesforce to find information in other systems. KonaSearch is easy to install and use, and because it connects to external systems, you don’t have to.

Integrated search means the content from all sources (including on-prem SharePoint data) is indexed into one common index. This includes all search metadata, relevancy models, scoring, facets and dictionaries which are common across all the data, regardless of the data source.

What about Security and Permissioning?

Our permissioning architecture is unique. Kona has invested heavily in the development process to ensure a secure environment that Salesforce customers trust. Redundancy and fault-tolerance are incorporated throughout our infrastructure to ensure an accurate, dependable and consistent search experience. We've undergone extensive corporate, operational, and technical audits -- a prerequisite for our Fortune 500 clients.

The Kona model gives you full search result counts, dynamic faceting and blazing fast response times -- even for large content volume. Kona supports the entire SFDC permissioning model, including all role hierarchies and sharing rules. KonaSearch resolves permissions within the search index in one pass with the query. This allows for speed and scale with clients over 100 million records who get query results in less than 2 seconds.

Product Details

Full Search LanguageSearch queries are more than a collection of searchable words. If you have used the “Advanced Search” dialog provided by Google search you will realize queries can be more powerful when you are able to qualify them. The dialog is one approach. Another is entering qualifying terms in the search box along with the words, like a language. This is KonaSearch.

User ForgivenessKonaSearch provides a forgiving environment by analyzing both the query and the content it’s searching and offering to adjust the query to arrive at the best match between the two. Through techniques like spell correction, phrase detection, and synonym expansion KonaSearch gives you only the most relevant results while avoiding the “no results found” error when you just know the object is in there somewhere.

Text AnalysisWhere there is a lot of text, KonaSearch can find patterns in it. This goes beyond search to discovery: instead of you asking for information, the information is telling you what it is saying.